How Can We Help You?
Get quick answers to your questions or contact our support team
Documentation
Complete guides and tutorials for setting up and using CallbackHero
FAQ
Find answers to frequently asked questions about our service
Contact Us
Get in touch with our support team for personalized assistance
Support Options
📧 Email Support
For general inquiries and technical support:
support@callbackhero.comResponse time: Within 24 hours
💼 Business Support
For corporate plans and enterprise solutions:
business@callbackhero.comResponse time: Within 12 hours
📱 Phone Support
Corporate plan customers:
+49 (30) 1234-56789Available: Mon-Fri, 9:00 AM - 6:00 PM CET
💬 Live Chat
Instant support in your dashboard:
Login to DashboardAvailable during business hours
Common Issues
Widget Not Showing on Website
Make sure you've correctly installed the widget code in your website's header or footer section.
→ See Installation GuideCalls Not Connecting
Verify your phone numbers are correctly configured and formatted with country codes.
→ See Phone ConfigurationAccount & Billing Questions
Manage your subscription, view invoices, and update payment information in your dashboard.
→ Go to DashboardCustomizing Widget Appearance
Learn how to customize colors, text, and behavior of your callback widget.
→ See Customization Options