Frequently Asked Questions

CallbackHero is a callback widget service that helps businesses convert website visitors into phone conversations. When visitors click the widget button, your sales team and the customer receive a callback within 30-35 seconds, dramatically increasing conversion rates.

1. Visitor clicks the callback button on your website
2. They enter their name and phone number
3. Our system immediately calls both the visitor and your sales team
4. Once both parties answer, they're connected for conversation
5. The whole process takes less than 35 seconds

CallbackHero is perfect for:

• E-commerce businesses wanting to increase sales
• Service providers who rely on phone consultations
• B2B companies with complex products/services
• Real estate agencies, insurance companies, and financial services
• Any business where phone conversations improve conversion rates

Installation is simple:

1. Sign up and get your unique widget code from the dashboard
2. Copy the JavaScript code snippet
3. Paste it before the closing </body> tag on your website
4. The widget will appear automatically

No technical skills required! See our documentation for platform-specific guides.

Yes! CallbackHero works with any website platform including WordPress, Shopify, WooCommerce, Wix, Squarespace, and custom-built sites. Simply add the code snippet to your theme's footer or use a code injection plugin.

Absolutely! You can customize:

• Colors to match your brand
• All text and messages
• Widget position on the page
• Button style and size
• Working hours and offline messages

All plans include widget configuration, visitor statistics, and exit layer popup. See full details

Yes! You can start with our Prepay Plan which requires no monthly commitment. Install the widget and only pay for the minutes you use. This lets you test the service risk-free before committing to a monthly plan.

We charge only for connected call time. This includes the time from when both parties (your team and the customer) answer until one hangs up. Failed connections, unanswered calls, and ring time are not charged.

Yes, you can upgrade or downgrade your plan at any time from your dashboard. Changes take effect at the start of your next billing cycle. Unused minutes on monthly plans don't roll over.

CallbackHero supports phone numbers worldwide. All numbers must be entered in international format with country code (e.g., +49 for Germany, +1 for USA). We can call landlines and mobile phones in most countries.

No. The widget loads asynchronously, meaning it doesn't block your page from loading. It's optimized to be lightweight (< 50KB) and has minimal impact on page speed. The widget appears after your main content has already loaded.

Yes! You can create multiple widgets with different settings, phone numbers, and branding for different websites or sections of your site. Each widget has its own unique code and can be tracked separately in your dashboard.

Yes, CallbackHero is fully GDPR compliant. We store visitor data only with explicit consent (when they request a callback), use secure connections, and process data within the EU. See our Privacy Policy for details.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and SEPA direct debit for European customers. Corporate plans can also pay via invoice.

You can cancel your subscription anytime from your dashboard under Account Settings. There are no cancellation fees, and you'll retain access until the end of your current billing period. Prepay accounts can simply stop using the service.

We offer a 30-day money-back guarantee on all monthly plans. If you're not satisfied within the first 30 days, contact support for a full refund. Call minutes used are non-refundable.

Yes, invoices are automatically generated for all transactions and available in your dashboard under Billing. You can download PDF invoices at any time. For VAT-registered businesses, we can include your VAT number on invoices.