Privacy Policy

1. Introduction

CallbackHero GmbH ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our callback widget service and website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you voluntarily provide to us when you:

• Register for an account
• Request a callback through our widget
• Contact us for support
• Subscribe to our newsletter

This information may include:

• Name
• Email address
• Phone number
• Company name
• Billing address
• Payment information (processed securely by our payment providers)

2.2 Automatically Collected Information

When you use our widget, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Device information
• Geographic location (city-level)

2.3 Call Data

For quality assurance and service improvement, we collect call metadata including date, time, duration, and disposition. For Corporate plan customers who opt-in, we may record call audio with retention as specified in your plan (30-90 days).

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our service
• Process callback requests and connect calls
• Manage your account and billing
• Send you important updates about our service
• Provide customer support
• Improve our service and develop new features
• Analyze usage patterns and optimize performance
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Telephony providers (for call connections)
• Payment processors
• Hosting and infrastructure providers
• Analytics services
• Email service providers

4.2 Your Website Visitors

When someone requests a callback on your website, we share their phone number with you (our customer) to facilitate the call connection. This is the core function of our service.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe such action is necessary to comply with legal obligations or protect our rights.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Regular security audits and testing
• Access controls and authentication
• Regular backups
• Secure data centers within the EU

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account data: Until you close your account, then up to 30 days for backup purposes
• Call metadata: For the duration specified in your plan (typically 90 days)
• Call recordings: 30-90 days depending on plan, then automatically deleted
• Billing records: 10 years (legal requirement)
• Anonymous analytics: Indefinitely

7. Your Rights (GDPR)

If you are in the European Economic Area, you have the following rights:

• Right of access: You can request a copy of your personal data
• Right to rectification: You can request correction of inaccurate data
• Right to erasure: You can request deletion of your data
• Right to restriction: You can request limitation of processing
• Right to data portability: You can request your data in a structured format
• Right to object: You can object to certain processing activities
• Right to withdraw consent: You can withdraw consent at any time

To exercise these rights, please contact us at privacy@callbackhero.com

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze site usage and improve performance
• Remember your widget settings
• Prevent showing the widget repeatedly to the same visitor

You can control cookies through your browser settings. However, disabling cookies may limit functionality of our service.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any information.

10. Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information is processed and stored in the European Union. If you are accessing our service from outside the EU, your information may be transferred to our servers located within the EU, where data protection standards may differ from your country.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: